FAQ

Zaad E-Learning Platform is a website that allows learners to access a wide range of online training courses in various fields such as engineering, medicine, languages, personal development, and more. Learners can access course content anytime and from anywhere using internet-connected devices.

To register on the platform, follow these steps:

  1. Click on the “Sign Up” button at the top of the home page.
  2. Enter your personal information such as name, email address and password.
  3. Click “Create an account” to complete the registration process.

No, any trainer is not accepted randomly on the platform. We prioritize offering high-quality educational content, so we adhere to strict criteria for accepting trainers. Please visit the "Trainers' Acceptance Requirements" page for more details.

The platform offers a range of free and paid courses. Details about the cost can be found on the course page. The cost of each course is determined by the trainer or the institution offering it.

You can pay for the paid courses using cash (payment at the center) or using the special prepaid cards provided by Zaad platform. You can follow the instructions on the payment page to complete the process successfully.

Yes, you can receive a completion certificate upon successfully finishing a course. The certificate can be downloaded and printed or shared via social media and professional networks, and added to your resume.

After logging into your account, you can access the courses you've enrolled in by going to the "Dashboard" or "My Courses" section. There, you will find a list of all the courses you have enrolled in, and you can start learning immediately.

Yes, you can access the course content for a lifetime after completing it. This allows you to review the educational materials whenever you want.

Yes, we offer a 30-day money-back guarantee. If you are not satisfied with the course, you can request a refund by contacting customer service and explaining the reason for your request.

You can communicate with the instructor through the "Q&A" section on the course page. Some courses may also offer direct communication via email.

After completing the course, you can leave a rating and comment through the course page. You'll find the option to rate when you revisit the course in your "Dashboard" or "My Courses" section. Your ratings and comments help improve the content and provide a better learning experience for other learners.

If you encounter any technical issues or need support, you can contact the technical support team through the "Technical Support" section on the website. You can also send an email to support@zaadalmutawasit.com, specifying the details of the issue you are facing.